Once you have submitted your application, you will receive an automated email confirming your submission. We will provide further updates on your application by email as your application is processed.
Once you have submitted your application, you will receive an automated email confirming your submission. We will provide further updates on your application by email as your application is processed.
Once you have submitted your application, you will receive an automated email confirming your submission. We will provide further updates on your application by email as your application is processed.
You can view the progress of your submitted application at any time by visiting the application portal here.
We aim to approve successful applications (where all supporting documentation has been submitted) within a maximum of 14 business days. If your application is successful, your caseworker will notify you via email and will then arrange to make the financial aid payment or supply the device or appliance required.
In the unlikely event your application status is still showing as ‘application received’ and you have not had an email update from the Retail Trust after 14 business days, please contact the helpline Monday to Friday between 9am and 5pm. Please remember to check your junk folder before contacting the team.
Please do not contact us to track your application; our teams only have access to the same information as shown in the application portal and are unable to provide any additional information regarding the process of your application. If your caseworker needs additional information, they will contact you to request this.
If your application is unsuccessful, you will be notified by email, normally within seven business days of your initial application.